Our customers have reported receiving fraudulent telephone calls and letters requesting payments or advising them that their hydro meter needs to be changed. The caller and the letter falsely claim to be from Brantford Power.
If you are unsure if a communication from Brantford Power is legitimate, please contact our Customer Care department at 519-751-3522 during regular business hours for verification. Brantford Power does not disconnect customers without prior notice.
Brantford Power will not call you to ask for your account number.
If you receive a fraudulent telephone call or letter
Customers who receive a suspicious call or letter should not provide any personal information.
Call our Customer Care Department at 519-751-3522. Customers are also asked to report any phone calls they receive to the Brantford Police Department at 519-756-0113 and the Canadian Anti-Fraud Centre at 1-888-495-8501.