News & Announcements
Brantford Power strives to keep our customers, the media and stakeholders informed. We encourage you to check this page regularly for corporate & program news and community initiatives.
May 1, 2019
ONTARIO ENERGY BOARD IMPLEMENTS SUMMER TIME-OF-USE RATES
The Ontario Energy Board (OEB) announced there will be little change to electricity prices on May 1, and that summer time-of-use (TOU) hours come into effect.
April 23, 2019
YOUR NEW ACCOUNT NUMBER HAS ARRIVED
Brantford Power has upgraded to serve you better. We are committed to providing you with exceptional customer service. We have implemented a new billing system with modernized technology. You will notice the following changes to your bill and other enhancements:
- New account number – You do not need to contact your financial institution.
- Our upgraded automated payment process now offers you more payment options.
- Same bill format, easier to read.
- You may receive your bill a few days later than usual.
April 10, 2019
BRANTFORD POWER TO MOVE AHEAD WITH ACQUISITION OF PROPERTY FOR ITS NEW PERMANENT HOME
On April 9, 2019, Brantford Power came before Brantford City Council in order to clarify some of the wording in the legal documentation related to its pending acquisition of a new, permanent location for the organization. Brantford Power has been in the process of identifying a permanent home for the past several years. City Council voted unanimously in favour of Brantford Power moving forward with the purchase an existing facility at 150 Savannah Oaks Drive for its new location.
March 21, 2019
CHANGES ARE COMING TO YOUR NEXT BILL. WE ARE UPGRADING TO SERVE YOU BETTER.
Brantford Power is committed to providing you with exceptional customer service. We are implementing a new billing system with modernized technology.
In the near future, this will allow us to introduce customer-friendly enhancements, including:
- Improvements to our My Account online tool
- 24/7 access to additional self-serve options
- More ways to pay your bill
- Tools to help you manage your energy consumption.
On your next bill you will notice:
New account number – You do not need to contact your financial institution.
Same format, easier to read.
You may receive your bill a few days later than usual.
February 27, 2019
BRANTFORD POWER WARNS BUSINESS CUSTOMERS ABOUT TELEPHONE SCAM
Brantford Power is warning customers to be aware of a telephone scam targeting businesses in the area. Businesses in Brantford have reported receiving fraudulent telephone calls from an organization falsely claiming to be Brantford Power.
The caller demands immediate account payment within 30 minutes and threatens disconnection of power service. Brantford Power does not demand immediate payment or disconnect customers without prior notice. Customers who receive a suspicious phone call should hang up and not provide payment or share any personal information.
If you are unsure if a communication from Brantford Power is legitimate, please contact our Customer Care department at 519-751-3522.
January 9, 2019
BRANTFORD POWER BILL DECREASE EFFECTIVE JANUARY 1, 2019
Brantford Power is pleased to announce that it has received approval from the Ontario Energy Board (OEB) for changes to its electricity distribution rates and other charges for Brantford Power customers, effective January 1, 2019. For most customers, these changes
will result in bill decreases.
You can learn more about the impact of this change on your bill by using the OEB’s Online Bill Calculator, available at ontarioenergyboard.ca.
A detailed listing of Brantford Power’s 2019 Delivery and Regulatory rates and charges can be found at brantfordpower.com/rates.