About Us

News & Announcements

Brantford Power strives to keep our customers, the media and stakeholders informed. We encourage you to check this page regularly for corporate & program news and community initiatives.

November 1, 2019 – Ontario Electricity Rebate

Effective November 1, 2019 the Government of Ontario introduced a new electricity rebate called the Ontario Electricity Rebate (OER). This rebate replaces the 8% Provincial Rebate and is intended to make electricity bills more transparent. The OER is a 31.8% on-bill rebate for households; small businesses; and qualifying multi-unit complexes, farms and long-term care homes.

Eligibility requirements for the OER
The eligibility requirements for the OER are different from the eligibility requirements for the former 8% Provincial Rebate. Even if you were previously eligible, you may be required to re-declare eligibility under the new rules by January 31, 2020 to continue receiving a rebate.

Visit our Ontario Electricity Rebate page to learn more.

November 1, 2019

WINTER TIME-OF-USE HOURS IN EFFECT NOVEMBER 1
The Ontario Energy Board (OEB) is reminding households and small businesses that as of November 1, 2019, the time-of-use (TOU) price periods are changing. Time-of-use pricing is also changing.

October 17, 2019
CUSTOMER SATISFACTION SURVEY BEGINS OCTOBER 22, 2019

Beginning on October 22, 2019, you may receive a call inviting you to participate in Brantford Power’s 2019 Customer Satisfaction Survey. The survey is being conducted on behalf of Brantford Power by a widely recognized global leader in customer satisfaction management.

Randomly selected customers will be contacted by phone for a period of approximately three weeks and asked to provide answers regarding our services and their impressions of Brantford Power. The questions address the quality of information we provide, the professionalism, attitude and helpfulness of our customer care representatives, timeliness of response and accessibility, as well as a variety of other factors.

Your participation is strictly voluntary. However, we encourage you to participate if contacted so that we can continue to improve our delivery of services to the community. If you have any questions about our Customer Satisfaction Survey, please do not hesitate to contact us!

September 30, 2019
MEASURING BRANTFORD POWER
The Ontario Energy Board (OEB) has released its annual Scorecard measuring Brantford Power’s performance in the key areas of Customer Focus, Operational Effectiveness, Public Policy Responsiveness and Financial Performance.

Brantford Power’s 2018 Scorecard – English
Brantford Power’s 2018 Scorecard – French

September 6, 2019
JANUARY 1, 2020 DISTRIBUTION RATE APPLICATION

Brantford Power Inc. has applied to its regulator, the Ontario Energy Board (OEB), to raise its electricity distribution rates effective January 1, 2020.

Notice of Application 
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Application and Evidence
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Brantford_GA-Analysis-Workform-Instructions_20190823 _____________________________________________________________________________ ONTARIO ENERGY BOARD IMPLEMENTS SUMMER TIME-OF-USE RATES

The Ontario Energy Board (OEB) announced there will be little change to electricity prices on May 1, and that summer time-of-use (TOU) hours come into effect.

Read the OEB Media Release for more information
View information on current TOU rates and hours

April 23, 2019
YOUR NEW ACCOUNT NUMBER HAS ARRIVED

Brantford Power has upgraded to serve you better. We are committed to providing you with exceptional customer service. We have implemented a new billing system with modernized technology. You will notice the following changes to your bill and other enhancements:

  • New account number – You do not need to contact your financial institution.
  • Our upgraded automated payment process now offers you more payment options.
  • Same bill format, easier to read.
  • You may receive your bill a few days later than usual.

Read more about how we have upgraded to serve you better.

April 10, 2019
BRANTFORD POWER TO MOVE AHEAD WITH ACQUISITION OF PROPERTY FOR ITS NEW PERMANENT HOME

On April 9, 2019, Brantford Power came before Brantford City Council in order to clarify some of the wording in the legal documentation related to its pending acquisition of a new, permanent location for the organization. Brantford Power has been in the process of identifying a permanent home for the past several years. City Council voted unanimously in favour of Brantford Power moving forward with the purchase an existing facility at 150 Savannah Oaks Drive for its new location.

Read the full media release

March 21, 2019
CHANGES ARE COMING TO YOUR NEXT BILL. WE ARE UPGRADING TO SERVE YOU BETTER

Brantford Power is committed to providing you with exceptional customer service. We are implementing a new billing system with modernized technology.

In the near future, this will allow us to introduce customer-friendly enhancements, including:

  • Improvements to our My Account online tool
  • 24/7 access to additional self-serve options
  • More ways to pay your bill
  • Tools to help you manage your energy consumption.

On your next bill you will notice: New account number – You do not need to contact your financial institution. Same format, easier to read. You may receive your bill a few days later than usual.

Read more about how we are upgrading to serve you better.

 February 27, 2019
BRANTFORD POWER WARNS BUSINESS CUSTOMERS ABOUT TELEPHONE SCAM

Brantford Power is warning customers to be aware of a telephone scam targeting businesses in the area. Businesses in Brantford have reported receiving fraudulent telephone calls from an organization falsely claiming to be Brantford Power.

The caller demands immediate account payment within 30 minutes and threatens disconnection of power service. Brantford Power does not demand immediate payment or disconnect customers without prior notice. Customers who receive a suspicious phone call should hang up and not provide payment or share any personal information.

If you are unsure if a communication from Brantford Power is legitimate, please contact our Customer Care department at 519-751-3522.

Media Release: Brantford Power warns business customers about telephone scam

January 9, 2019
BRANTFORD POWER BILL DECREASE EFFECTIVE JANUARY 1, 2019

Brantford Power is pleased to announce that it has received approval from the Ontario Energy Board (OEB) for changes to its electricity distribution rates and other charges for Brantford Power customers, effective January 1, 2019. For most customers, these changes will result in bill decreases.

You can learn more about the impact of this change on your bill by using the OEB’s Online Bill Calculator, available at ontarioenergyboard.ca.

A detailed listing of Brantford Power’s 2019 Delivery and Regulatory rates and charges can be found at brantfordpower.com/rates.

Media Release: Brantford Power Bill Decrease Effective January 1, 2019