Industry Updates

March 24, 2020 – Government of Ontario announces electricity rate relief
As of  March 24, 2020, households, farms and small businesses on Time-of-Use (TOU) electricity rates will be charged the lowest price (off-peak) 24 hours a day, 7 days a week for 45 days. Residential and small business customers on TOU pricing will pay 10.1 ¢/kWh no matter what time of day the electricity is consumed.

Brantford Power understands that COVID-19 may have a negative financial impact on our customers. These are unprecedented times. To help ease the financial burden caused by COVID-19, Brantford Power has extended the ban on disconnection for non-payment for all residential and small business (General Service less than 50 KW) customers until July 31, 2020.

Our Customer Care call centre remains open and customers can contact us at 519-751-3522 to discuss concerns regarding bill payments and assist with flexible payment arrangements. If you require financial assistance, you can also visit ontarioelectricitysupport.ca or call 1-855-831-8151 to learn if you are eligible for this provincial program.